Posted by Jen Martino on 07 May 2017 10:37 AM
We are winding down on the lingering migration issues. The biggest one we are seeing is clients being blocked by the new security due to a device trying to connect via the old security ports and protocols for email.
If you find you are unable to access your site or email it is most likely because your IP got blocked. Please send an email to email@example.com and we can unblock the IP and check what caused the block.
IF YOU ARE EXPERIENCING AN EMAIL ISSUE
If you are experiencing issues with email: the old host names need to now be replaced. If you are experiencing email issues please try replacing the incoming and outgoing servers to mail.yourdomain.com , replacing 'yourdomain.com' with your email address domain (ie firstname.lastname@example.org would be mail.test.com). If there is a '+' in the email address (ie me+test.com) please replace the '+' with an '@'.
This new server requires SMTP authentication. If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.
SMTP authentication means that a username and password are required for outgoing mail connections as well as for incoming connections.
In the Outgoing server section of your mail client, you will want to ensure that both the full email username (email@example.com) and the email account’s password are entered, and that either the Server Requires Authentication box is checked (if present), or that the Authentication type selection is not set to None.
If you’re using a mail client such as Mac Mail and you have multiple email accounts on your server configured in the mail client, you will want to ensure that each account has its own outgoing server configured with its corresponding email account password; you will not be able to use the same outgoing server with multiple email accounts due to the SMTP authentication requirement.
The Ports to use are:
incoming: IMAP -> 993 | POP -> 995
outgoing: SMTP: 465
incoming: IMAP -> 143 | POP -> 110
outgoing: SMTP: 25