Knowledgebase: Getting Started
Posted by Jen Martino on 27 September 2017 01:03 PM

You can use any third party email programs to check your email. 

Our servers requires SMTP authentication. If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.

SMTP authentication means that a username and password are required for outgoing mail connections as well as for incoming connections.

In the Outgoing server section of your mail client, you will want to ensure that both the full email username ( and the email account’s password are entered, and that either the Server Requires Authentication box is checked (if present), or that the Authentication type selection is set to 'password'.


The Ports to use are:


incoming: IMAP -> 993  |  POP -> 995

outgoing: SMTP: 465



incoming: IMAP -> 143  |  POP -> 110

outgoing: SMTP: 25



If you’re using a mail client such as Mac Mail each account needs its OWN SMTP server created because of the SMTP authentication. If you are experiencing issues we recommend turning OFF 'Automatically detect and maintain account settings'. More information on this setting can be found at 

*** If the 'automatically detect and maintain account settings' setting in the SMTP outgoing server advanced tab is grayed out it is because it is being controlled by another user/keychain/account. Check to ensure there aren't any GMail accounts setup in Internet Settings, and that the account isn't controlled via ICloud, so the setting will become available again. ***


(0 vote(s))
Not helpful

Comments (0)
Post a new comment
Full Name: