Knowledgebase: Troubleshooting
How do I run a TraceRoute/Tracert?
Posted by Jen on 19 March 2008 06:48 PM

If you are experiencing errors with a connection to your site, or with your site loading, it is helpful to run a TraceRoute. The trace will tell us how many routers your information travels through and how long it takes for them to travel between routers.. If our server is not experiencing any issues but your site is not loading it is usually due to a problem along the way to the server which is usually related to your ISP. Sending us the TraceRoute results in a ticket for your site not loading will help us determine where the issues lies.

Below are instructions clearing your computer's DNS and running a tracert :-)

To flush your computers DNS (should be done before the tracert):
Windows XP -
1. Go to start->all programs->accessories->command prompt
2. Enter: ipconfig /flushdns
3. Clear cache on your browser and restart the computer.
4. Check to see if the latest version of the site is appearing

Vista -
1. Click the Microsoft Vista Start logo in the bottom left corner of the screen In the command window type the following and then hit enter: ipconfig /flushdns
2. Click All Programs
3. Click Accessories
4. RIGHT-click on Command Prompt
5. Select Run As Administrator
6. In the command window type the following and then hit enter: ipconfig /flushdns
7. You will see the following confirmation:
               Windows IP Configuration
               Successfully flushed the DNS Resolver Cache.

In Mac OS X (Leopard and Tiger):

   1. From your hard-drive/"Finder" window, open the "Applications" folder and click on "Utilities"
   2. Double click "Terminal"
   3. Type in "dnscacheutil -flushcache" and click enter
   4. Try accessing your site through the domain name

To run a tracert:

Windows XP -
1. Go to Start->All programs -> Accessories -> Command Prompt
2. Enter: tracert yourdomain.com (replace yourdomain.com with your actual domain name without the www)
3. Once it is complete, right-click and select mark then highlight all the text and press ctrl+c to copy
4. Then paste the text into an email/ticket and send it to us

Vista -
1. Click All Programs
2. Click Accessories
3. RIGHT-click on Command Prompt
4. Select Run As Administrator Enter: tracert yourdomain.com (replace yourdomain.com with your actual domain name without the www) and hit enter.
5. Once it is complete, right-click and select mark then highlight all the text and press ctrl+c to copy
6. Then paste the text into an email/ticket and send it to us

Mac OS X (Leopard and Tiger)-
1. From your hard-drive/"Finder" window, open the "Applications" folder and click on "Utilities"
2. Double click "Terminal"
3. Enter "traceroute" follwed by your domain name and hit Enter. The entry should look like this: traceroute yourdomain.com
4. Once the trace is complete, select the entire window by clicking and dragging across the text and right click (or ctrl+click) and select copy. Paste the text into an email/ticket and send it over to us. at support@portfoliositez.com!

For additional information about tracerts, how they work, and how to read them, please visit http://www.exit109.com/~jeremy/news/providers/traceroute.html

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