Knowledgebase: Troubleshooting
I can send mail but I am not recieving mail
Posted by Jamie on 11 January 2008 09:19 PM

The most likely cause for your mailbox not being able to pick up new messages off the server is because your mailbox is full.  This can be fixed by setting your mail client to not leave messages on the server and/or deleting the messages in your webmail. You can also set your quota higher. To do this, login to your cpanel, click on email and click change quota on the email address you would like to change.

If you have made this fix and the problem persists please contact us immediately.

For an extensive Email Troubleshooting article, please see http://www.portfoliositez.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=343


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