Knowledgebase: Troubleshooting
Site looks different from one computer to another
Posted by - NA - on 30 December 2010 11:26 AM

We commonly receive support tickets in regard to the difference in appearance of websites from one computer to another.

Unfortunately, since technology changes at such a rapid rate, it is impossible to make your website appear the same from one computer to another, for a variety of reasons.

The most common reason is screen resolution and type; different computers all have different screen resolutions, so, if you have a 1920 X 1200 DLP, and your friend has a 1024 X 768 CRT, your site is going to look different from one monitor to another. Another common factor with monitors is the size; your site will look different when viewed on a 15" monitor versus a 24" monitor.

Some of the other reasons for a difference in appearance can also include different or outdated Flash Players, as well as color settings from one monitor to another.

Our best recommendation is to always make sure you are saving your images "for the web" prior to uploading them, and making sure they are all a MAX of 200kb in size (100kb is even better), and avoid setting your Max Interface Height to the absolute highest measurement. View your site on different monitors and browsers, and make note of the appearance changes, so that you can adjust your image sizing and other template elements accordingly, to achieve the best possible results.

You also want to make sure that you include the Flash warning on your splash page, and encourage visitors to your site to make sure they are using the most up to date version of their Flash players, for maximum site performance.

When the browser indicates that it is necessary, our templates will "force" scroll bars in order to accommodate the entire page, which will allow viewing in any situation.

Please let us know if you have any other questions or concerns at all, by submitting a ticket to

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