Knowledgebase: Troubleshooting
Gallery will not load and/or I see a blue circle for the jukebox
Posted by Sarah on 29 September 2010 12:12 PM

Certain galleries or proofing galleries used to load and now they do not, instead the gallery area is blank or a blue circle is in the middle of the screen and you have uploaded music to your jukebox in the past. 

It is possible that the gallery is looking for music that no longer exists in the sitezadmin>Edit Site Settings and Music>Edit Music  - the main jukebox area.

The error is possibly occuring because a song was set to "green" to play in the gallery, but when it was deleted from the main jukebox area, the gallery is still looking for the song to play. To solve this, simply go into the gallery that is not loading and click "Save Song Changes". 

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