Knowledgebase: Troubleshooting
No images in my galleries or proofing galleries will display, what's wrong?
Posted by Jen on 20 October 2009 08:48 PM

If your site will load the thumbnails for your galleries but the larger images don't load it could be due to a broken image in your watermark section. To check this you can do the following:

1. Log into your sitezadmin and go to the settings tab
2. Click on 'edit watermark'
3. If it is set to a custom watermark make sure the watermark displays underneath the browse button. If you see a broken image icon try re-uploading the watermark or setting it to use the default. This needs to be done whether the watermark is visible or not.

QUICK TIP: the watermark needs to be pre-sized prior to uploading and should be under 200kb - under 100kb is even better. It should also be a unique name each time you upload it to avoid cache issues.

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