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Knowledgebase : E-mail
Things you should know about your email, and general troubleshooting LOTS of new Portfoliositez clients don’t seem to realize this, but, your hosting account with us INCLUDES email as well! Its true! J An Entry level account is allowed 2 accoun...
Webmail should always be accessed DIRECTLY if you are checking or sending mail. This means that you should be logged in as your email address and NOT as the default (cPanel) user. This is very important as the default account can cause issues to arise (i...
The most likely cause for your mailbox not being able to pick up new messages off the server is because your mailbox is full.  This can be fixed by setting your mail client to not leave messages on the server and/or deleting the messages in your webmail...
If you're having trouble sending emails on port 25 (the default SMTP port), try switching your SMTP port to port 26. Most ISPs are blocking port 25 to prevent spam accross the Internet, changing your SMTP port to 26 will solve this problem. The other, p...
There are 2 main ways to handle your incoming message: IMAP or POP3. This will help you in deciding what protocol is best for you when configuring your mail client, IMAP or POP. Here is a breakdown of each one: POP3: Stands for "Post Office Proto...
Portfoliositez CANNOT offer support for 3rd party email applications, however, we do hope the following tutorials will be of help! Please let us know if you do not see your application listed: MacMail (Mac OS X v10.5 and later):http://support.apple.com/...
This happens if the webmail is being checked directly through the CPanel rather then the webmail link. For example if you go to your CPanel and login, then click on the webmail icon it will always use the default address. To avoid this and be sure to chec...
It is not uncommon for email originating from a 'shared server' (which ALL Portfoliositez servers are - a shared server is a server which provides service for many different websites or accounts) to be flagged as spam or blocked by incoming mail servers (...
Purging Webmail accounts There are a number of reasons your Webmail account may become full to the extent that your MAIL quota is exceeded, or your DISC SPACE quota is compromised; but, the most common is the use of a third party email application to ma...
These are spammer attempts. What spammers do is send out crawler scripts that find email forms and send through a test like the one you included to see if the form can be used to add 'bcc' and 'cc' people and therefore used for spam. We do have protecti...
When setting up your email on the iPad, we recommend using the built in email, rather than trying to access it via your direct email link.There is a great article available online that should help you through the process: http://www.knowyourcell.com/apple...
You will need to setup at least 1 domain based email account (name@yourdomain.com) through your CPanel account. This is because the email entered into the contact form area of the sitezadmin *MUST* be hosted on the server for security purposes. IMPORTAN...
If your are receiving an SMTP error when sending messages to a Web-based email account (Hotmail, Yahoomail, Earthlink, etc.) this is often caused by a block on the mail server you are sending to. It is simply because you are on a shared server (only sha...