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May
7
EMAIL ISSUES
Posted by Jen Martino on 07 May 2017 10:37 AM
We are winding down on the lingering migration issues. The biggest one we are seeing is clients being blocked by the new security due to a device trying to connect via the old security ports and protocols for email.
 
If you find you are unable to access your site or email it is most likely because your IP got blocked. Please send an email to support@portfoliositez.com and we can unblock the IP and check what caused the block.
 
IF YOU ARE EXPERIENCING AN EMAIL ISSUE
If you are experiencing issues with email: the old host names need to now be replaced. If you are experiencing email issues please try replacing the incoming and outgoing servers to mail.yourdomain.com , replacing 'yourdomain.com' with your email address domain (ie me@test.com would be mail.test.com). If there is a '+' in the email address (ie me+test.com) please replace the '+' with an '@'.
 
This new server requires SMTP authentication. If you find that you are able to receive email but cannot send email, your email client may not be properly configured for SMTP authentication, which is required by your mail server.
SMTP authentication means that a username and password are required for outgoing mail connections as well as for incoming connections.
In the Outgoing server section of your mail client, you will want to ensure that both the full email username (user@yourdomain.com) and the email account’s password are entered, and that either the Server Requires Authentication box is checked (if present), or that the Authentication type selection is not set to None.
If you’re using a mail client such as Mac Mail and you have multiple email accounts on your server configured in the mail client, you will want to ensure that each account has its own outgoing server configured with its corresponding email account password; you will not be able to use the same outgoing server with multiple email accounts due to the SMTP authentication requirement.
 
The Ports to use are:
SSL:
incoming: IMAP -> 993 | POP -> 995
outgoing: SMTP: 465
 
NON-SSL
incoming: IMAP -> 143 | POP -> 110
outgoing: SMTP: 25
 

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Apr
25
MIGRATION: KNOWN ISSUES
Posted by Jen Martino on 25 April 2017 10:17 AM

The migration is complete but unfortunately it did not go as flawless as we and the server provider had hoped. 

 

IF YOU ARE EXPERIENCING EMAIL ISSUES: 

If you are experiencing issues with email: the old host names need to now be replaced.

* If you are experiencing email issues please try replacing the incoming and outgoing servers to mail.yourdomain.com , replacing 'yourdomain.com' with your email address domain (ie me@test.com would be mail.test.com).

*If there is a '+' in the email address (ie me+test.com) please replace the '+' with an '@'. This should resolve the email issue.

*The settings should connect with SSL and use port 143 with password authentication.

 

 


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Apr
24
SERVER MIGRATION 4-24-17
Posted by Jen Martino on 24 April 2017 09:50 AM
SITE MIGRATION UPDATE: The new servers are physically getting moved to a new location in the datacenter so that the current IPs can still be used. This does, however, delay the final sync of information from the old servers to the new until this evening. If possible PLEASE AVOID making changes to your site today/tonight. This will ensure no changes are made to the old server after the sync occurs.
 
Thanks for your understanding as we upgrade our servers to brand new, more powerful servers! =)
 
 
 
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We are upgrading our servers to fresh new servers with better specs which will make your sites run even faster!! During this time we ask that you avoid making changes to your site, if at all possible. The transfer will require NO CHANGES on your end, however there will be a propogation period where people might see either the old or the new server which is why keeping changes to a minimum is requested. 
 

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Jun
15
Server Maintenance tonight
Posted by Jen Martino on 15 June 2016 04:04 PM

Hi All!

Some maintenance is being done on our sitezhosting310.com server tonight at 1am MST. It will be down for approximately 20 minutes during this time. 

thanks for your understanding!

Jen =)

Lead Programmer

Portfoliositez.com


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Feb
24
SERVER sitezhosting1929.com will be down for upgrades
Posted by Jen Martino on 24 February 2016 04:03 PM

Hi Guys!

Our sitezhosting1929.com will be down between 12:00am MST- 3:00am MST intermittently for an upgrade. 

thanks for your understanding!

Jen =)

 


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